7th April 2000
Took the car to the factory service centre at Ketteringham Hall yesterday. The
geometry check takes 4-5 hours so I wanted to get there early. I set off just
after 06:30. It was a bright but frosty morning so I took the roof off to make
an occasion of the drive up. Had the heater on all the way up and had to wear a
hat and gloves but it was worth it (it's always worth it).
The 80-mile trip took less than 90 minutes and I arrived pretty much dead-on
eight o'clock. I caught up with a new Elise Sport
160 just off the A11 which kept me concentrating on the way to the factory!
Ketteringham Hall is an impressive place, a stately home inhabited by Lotus
cars. The calm and tranquill surroundings are occasionally interrupted by the
sound of a performnce exhaust... perfect! My car was whisked into the service
centre to have a quick tracking check done before commiting to a full geometry
check. The rear-end was out and so the car went off to the factory for a run on
the Hunter at about 09:00.
It came back at 13:30 with the results of the geo. The rear toe-in is supposed
to be set at 1.5mm - my wheels were set to 9.6 and 9.0mm. Everything was now
within tolerance and an engineer had flung the car round the track and given it
the OK. After some discussion (and phone calls to Haydon) Lotus agreed to
replace all four tyres under warranty as the car must have left the factory in
that condition. They only get 34 minutes to set up the suspension on the
production line. So after another couple of hours I had a new set of rubber and
a clean car to boot! I was really only hoping to get the rear set of tyres
replaced so to get all four was a bonus.
During my visit I had even managed to get a half-day's work done in the customer
suite. There was a desk and phone for me to use and I had brought the laptop so
I made good use of the time in pleasant surroundings. They even supplied some
sandwiches and crisps for lunch :-)
As usual however, things didn't go 100% to plan. As I got back onto the A11 for
the journey home and passed 80mph I started to notice a vibration through the
steering wheel. The front wheels were out of balance! I couldn't face turning
round so I carried on with the judder.
At lunchtime today I popped down to Haydon who rebalanced all four wheels (I
think!) while I got something to eat. Everything was done when I returned and
now everything's hunky-dory... welcome to the rollercoaster ride of Lotus
customer service!
Since the suspension geometry fix, the car has developed a tendency to
understeer which is something I never experienced in the dry before. The car
now handles as it is normally described and I can't say I like it much. That
said, it does feel much more planted in high-speed corners and it's lost some of
it's nervousness. Ultimately it grips better but I could do without the
understeer. Bigger front tyres or a suspension upgrade would sort this out but
as most of that is brand new I'll have to leave it for now. I think I'll
revisit this once the warranty runs out.
12th April 2000
Went on the 6th Fish & Chip Run to the Cotswolds on Saturday. Had a terriffic
day and more info to follow but for now I've put up the
photos here.